Callsave Service - Terms and Conditions 

The following Terms and Conditions apply in any agreement between Callsave Pty Ltd (Callsave) and the customer, the subject of an application by customer for supply of telephone service:

1. Callsave Pty Ltd reserves the right to accept or decline any application without expressing any reason whatsoever. All approved applicants receive a Connection Advice which tells you how to use the service.
2. Upon acceptance of application Callsave agrees to provide telephone services to the customer based upon call rates applicable at that date and upon subsequent amendments. A printed Rates List will be mailed on request. You can view current call rates in the Menu Option "Services "
3. Callsave has rates applicable to most countries but the supply of rates to any country is not a guarantee of telephone service at any particular time. Whilst Callsave will always endeavour to provide continuous and trouble free service at all times, Callsave cannot guarantee supply of service at any time or in a consistent or continuous manner. Callsave is not responsible for poor line conditions due to unforseen circumstances beyond its control.
4. The customer agrees to pay for the services strictly in accordance with any of the payment methods approved by Callsave at any time. Where payment is not received on or before due date Callsave may immediately commence collection procedures with any and all costs incurred to the customer's account.
5. Customer has read and agrees to the providing by Callsave of information about the customer in relation to the Privacy Act (1988). These are viewable at:
     Important Information To Applicant for Credit/Privacy Act 1988 
6. It is the responsibility of the customer to monitor usage patterns and no liability shall attach to Callsave for excessive calls or irresponsible usage by the customer.
7. The agreement is not transferable or able to be assigned.
8. The services provided under this agreement may be terminated if the customer does not fulfill his or her financial obligations or becomes insolvent or commits an act of bankruptcy.
9. Callsave will not be liable for and will be held harmless for any consequential damages resulting from interruption or termination of service to customer. The liability will be limited to refund of any unused deposit held by Callsave back to the customer.
10. Callsave will not be liable for losses or non performance due to acts of God, police action, acts of war, or political disputes.
11. This agreement is confidential between Callsave and customer.
12. Callsave will bill call charges by calendar month. The billing record (invoice) will set out originating number, date of calls, destination number, country, time of call, duration, and charges. Invoices are archived after 60 days from issue date. Where a reprint request is received for an invoice which has been archived, a $5.00 administration fee will be charged for each invoice requested.
13. Disputes of any invoice must be delivered in writing within 30 days invoice date. Callsave will at its sole discretion determine what action if any is necessary to such dispute. Adjustments, if any, will appear on subsequent invoices.
14. Where the customer decides to discontinue service, the credit balance if any, will be refunded within 14 days after reconciling the customer service account.
15. There is no charge for busy or non response calls. Charges are made for the time during which the parties are connected. The duration and charging of each call is in accordance with current billing practice. These specifications may change from time to time and Callsave will advise the customer accordingly.
16. The customer is required to protect his/her own account from unauthorised use. Callsave will not be held responsible for misuse, abuse, or theft of service caused to customer.
17. Notices will be deemed delivered by Callsave if hand delivered, faxed, telexed, or delivered by eMail or ordinary mail to the address set forth on the customer service application form or as subsequently amended.
18. This agreement constitutes the entire understanding of the parties. It may vary from time to time according to terms and conditions between Callsave and its carriers and service providers.
19. This agreement will always be governed by the laws of Australia.